General Help and Technical Questions

Q: This is my first time here. How do I get started?

A: Welcome to BugleGames!

Joining BugleGames is a simple process:

Step One: Click on Register and fill in the brief form that appears.

Step Two: Log In to the site, using the username and password you created.

Step Three: Click on the Games tab, then select a game and click Play.

Q: What kind of computer / software do I need to play on BugleGames?

A: Just about any computer made in the last 5 years should work. We would suggest at least a 750 MHz computer with 128 meg of ram. Your screen resolution should be set at 1024 x 768 or larger. You must have the Shockwave Plug in and cookies enabled.

Q: Help! I can't fit the whole game on my monitor, can you help?

A: More than likely, it's simply a matter of resolution. Our games work best on a 1024x768 or higher resolution. If you're operation with an 800x600 resolution, you might consider changing to 1024x768.

To adjust your screen resolution:
1. Click Start > Settings > Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Check the slider in the "Screen area" or "Desktop Area" box. Move the slider towards "More" if it says 800x600 or smaller.

Q: I can't see any of the games when I click on one...only a black box. What's wrong?

A: You might not have the Shockwave Plug in installed or it might be corrupted. You might also need to clear your cache to free up space for the games. Click here to trouble shoot the Shockwave Plug in. See below for instructions on how to clear your cache.

Q: The games don't fully load...How do I clear my cache?

A: The question of the day. Actually it is rather simple and you should make a habit of clearing your cache often. The cache is used to hold temporary files (like our games) and if your cache fills up you may not be able to play anymore. 

If you are running Microsoft Internet Explorer (on a PC):
1. Close all instances of Internet Explorer.
2. Click on Start > Settings > Control Panel.
3. Double Click "Internet Options".
4. Click the button that says "Delete Files..." under the heading Temporary Internet files.
5. Click OK when the dialogue box comes up that says, "Delete all files in the Temporary Internet Files folder?"
6. Restart your computer. 

If you are running Netscape Communicator:
1. Open the Edit menu and choose Preferences.
2. Click the + next to Advanced and select Cache.
3. Click the Clear Disk Cache button.
4. Clear Memory Cache button.
5. Click OK.
6. Restart your computer. 

If you are running Internet Explorer on a Mac:
1. Click Edit > Preferences on the IE toolbar.
2. Click Advanced, under Web Browser.
3. Click the button that says "Empty Now". 

If you are running FireFox:
1. Click Tools > Options....
2. Click the Privacy button.
3. Scroll down to the Cache section and click the "Clear" button.

Q: What are cookies and why are you using them?

A: Cookies are small files that are left on your computer to help the site keep track of things. Like whether you're logged in or not. You need to have cookies enabled for our site to function properly. 

To enable cookies in Internet Explorer 5x - 6.x:
1. Click Tools > Internet Options.
2. Click the Security tab.
3. Either a) Change your Security Level to Medium or b) Click Custom Level; Scroll down to Cookies; Click "Enable" for both types of cookies. 
To enable cookies in Internet Explorer 4.x:
1. Click View > Internet Options.
2. Click the Advanced tab.
3. Scroll down to Cookies and click the radio button next to "Always accept Cookies".
4. Click OK. 

To enable cookies in Netscape Navigator 4.x:
1. Click Edit > Preferences.
2. Click the word "Advanced" (not the + next to it!)
3. Click the radio button next to "Accept all cookies"

To enable cookies in Firefox:
1. Click Tools > Options....
2. Click the Privacy button.
3. Click the "+" next to the word "Cookies" in the list
4. Click the check box next to "Allow sites to set cookies".

Q: I am getting "Shockwave Errors" what should I do?

A: It could be many things. The best thing to do is check out the FAQ about Shockwave. Click here to trouble shoot the Shockwave Plug in. You may also try Clearing your cache and rebooting.

Q: The games won't pop open for me, what's wrong?

A: BugleGames does not pop open any windows without you clicking on a link first. However, some popup blockers won't let our games open up. Make sure you have your popup blocker off or set to allow pop ups from BugleGames.

To turn off popup blockers for our site.

Google: The Google Toolbar is an add-on for Internet Explorer. If you have it, click on the Blocking Popups button and it will change to Site Popups Allowed.

YAHOO!: Yahoo SearchBar is an option when installing Shockwave. If you have installed the Yahoo toolbar you must click on the Yahoo toolbar's popup blocker icon option arrow. This arrow is pointing down beside of the popup blocker icon. Click on the menu option "Always Allow Pop-Ups From...". Locate buglegames.com from the "Sources of Recently Blocked Pop-Ups:" list box. Single click on "buglegames.com". Click the "Allow" button. Click "OK" from the confirm box and then the "Close" button.

Windows XP: If you have installed Service Pack 2, then you have a popup-blocker in Internet Explorer. To turn it off, click on Tools in the menu, then click on Internet Options. Click on the Privacy tab and uncheck Block Popups.

AOL: Sign into your AOL account. Go to a webpage. Click once on "Blocking Pop-ups" at bottom-right corner of screen and choose Set Pop-up Control Preferences.

EARTHLINK TOOLBAR: Look for the button labeled Pop-Up Blocker. Click on it to turn it on and off.

Q: Are there any costs for playing the games at BugleGames?

A: No. You can play as many games as you want - 24 hours a day, 7 days a week!

Q: Is BugleGames legal?

A: Yes! All the games on BugleGames are for entertainment purposes only. There is no charge to play our games; there is no financial risk.

Q: How old do you have to be to play the games at BugleGames?

A: You must be 18 years of age or older to play at BugleGames.

Q: I live in Canada. Can I still play and win?

A: All residents of Canada (excluding Quebec) are eligible.

Q: How many times can I play?

A: You are welcome to play Bingo as many times as you want - 24 hours a day, 7 days a week!

Q: How do I play Bingo?

A: The object of Bingo is to match the game pattern specified in the Bingo pattern box (and on your cards) with the random numbers called from our Bingo computer. A different game pattern will appear for each Bingo game. If one of your cards matches the current game pattern, you win! In the event of multiple winners, the pot is shared among the winners.

Q: What do I win when in the games?

A: You win tokens, which may be used to acquire ballots for any of our drawings as shown on our Contest page.

Your Account

Q: Can I change my personal information such as my address or password?

A: Yes! Just click on "Your Account" at the top of the page.

Q: Is my account information confidential?

A: Yes, please visit our Privacy Policy Statement for more information.

Q: What do I do if I've forgotten my password?

A: Use the Forgot My Password link, located under the login box. Your password will be emailed to you within minutes.

Tokens and Prizes

Q: What are Tokens?

A: Tokens are awarded to players for winning games on BugleGames.com - and are used for playing games that require tokens, such as Texas Hold'em Poker and Multiplayer Bingo. Every new player starts with 10,000 tokens, if you run out of tokens, simply play one of our games that do not require tokens for wagering, and rebuild your token balance. 

Q: What do I do with my tokens?

A. Players are able to accumulate their tokens and redeem them for ballots used in our drawings as shown on the Contest page. 

Q: What do I have to do to win prizes?

A: First you have to be registered with a valid email and mailing address. Next you have to play and win tokens! We have monthly drawings and contests. Please see the contests page and forum for details. Prizes are usually mailed out within 6 weeks of winning. You can only win a prize twice in a 30 day period.

Q. Are there any fees associated with winning a prize?

A. Absolutely not! BugleGames will absorb any and all processing fees - including postage and handling costs.

Q: How many tokens do I have?

A: Once you log in, your total points will appear in the upper right side of every page. Please be patient! It sometimes can take a few minutes to update your account after you win a game.

Q: How often can I win?

A: There are no limits to how often you can win! Not amounts, or times per day. However, if we suspect that the software has been tampered with, or other technical issues arise, we reserve the right to change this policy in the future.

Q: Why did I only win certain amount tokens when I won a game?

A: All of our bingo games are worth a predetermined amount of points. This amount is displayed at the top of the bingo screen during the game. Often times more than one player will win a game. If that happens, the game's winnings will be split evenly between all of the game's winners.

Q: I haven't received my prize yet?

A: Please allow up to 6 weeks for delivery. If it has been 6 weeks or more for ANY prize, please use our contact form to report this.